Contact I Love Bead
Email hello@foldingpapers.com. I Love Bead is operated by Seçkin Alp Kargı, trading as Folding Papers. Include the Studio name, browser and device, the steps you took and what you expected to happen. A screenshot with private information hidden can help.
Send a project file or photo only if you deliberately want support to inspect it. Never send passwords, sign-in codes, recovery codes or full payment-card details. No response-time guarantee is advertised.
Save or recover a design
If work is still visible, download an editable JSON backup before clearing browser storage, changing devices or trying a reset. A PNG is a picture, not an editable project backup. Keep an earlier JSON copy before importing a replacement.
Check the displayed save status and your sign-in account when a cloud save fails. Guest drafts and Stitch libraries are stored in this browser and are not automatically available on another device. Do not clear site data as a first troubleshooting step.
A full cloud-project allowance is not the same as a failed save. Free supports three active projects and Pro 50. Archive a project to free a slot; existing projects are not deleted just because a subscription ends.
Photos and export formats
Photo to Pattern uses on-device color matching. Adjust the image and colors, inspect the free preview, then apply it with Pro in a supported Studio. Closing the preview without applying leaves the design unchanged. There are no AI credits to purchase.
Free supports editable JSON and standard PNG up to 1024 pixels on the longest edge where available. Pro adds the existing HD PNG, PDF and CSV formats supported by each Studio. Stitch retains its own local PNG/JSON behavior. A format missing from one Studio is not automatically a billing error.
Purchase or subscription help
Public Pro sales are not open yet. Once available, checkout opens separately so you can keep your project open. If payment completes but Pro does not appear, use the same account and check Billing for verification before starting another checkout.
Use Billing → Manage subscription for invoices, payment details and cancellation through Lemon Squeezy. Include the order reference when contacting support. Avoid sending private portal links: they can grant access to billing information.
Privacy, export and account deletion
In Account settings, Data → Download account data creates a portable JSON export. Private binary images are listed rather than embedded; download files you want to keep separately. Studio backups and account exports serve different purposes.
The Danger zone contains Delete Bead account and asks for DELETE_MY_BEAD_ACCOUNT. It requires recent sign-in and transfer of team workspace ownership. It removes Bead data while retaining the shared sign-in identity, I Love Art data and shared team work. It does not cancel billing or issue a refund. Cancel future renewal first; an open checkout or unverified billing blocks deletion.
For deletion of the shared sign-in identity and all connected products, a correction or help with a disabled Bead account, email hello@foldingpapers.com. We will verify ownership and explain the affected products before proceeding. Keep backups first. Local downloads, limited billing, consent or safety records and provider backups are handled as described in the privacy policy.
Community, safety and content rights
Use the available report controls for problematic Community content. You can also email the relevant topic, profile or item link and explain the concern. Do not repost private or harmful information publicly. Include a moderation reference if you are asking us to review a decision.
For copyright or other rights concerns, identify the material, your connection to the rights holder and the requested correction. For a security issue, send a description without exposing credentials or another person’s private data.